Tourism Inspector

The Namibia Tourism Board (NTB) was established by the Act of Parliament, Act 21 of 2000. Its main objectives are to market Namibia as a preferred destination and to regulate the tourism industry.

NTB is an equal opportunity employer and invites competent and suitable qualified candidates to apply for the position of Tourism Inspector.

Tourism Inspector

(Windhoek/Head Office)

Paterson Job Grade C Band

JOB SCOPE

The Tourism Inspector is responsible for monitoring, inspecting, and enforcing compliance with tourism-related legislation, regulations, licensing requirements, and service standards. This role ensures that tourism establishments operate legally, ethically, and in accordance with approved guidelines, thereby protecting consumers, promoting fair business practices, and enhancing the overall quality of services within the tourism sector. The Tourism Inspector provides an effective and efficient regulatory and advisory function to ensure all tourism businesses meet the minimum requirements for registration with the National Tourism Board (NTB).

Main responsibilities & performance areas

Compliance Inspections and Monitoring:   Conduct routine and ad hoc inspections of tourism businesses—including accommodation providers, tour operators, guides, transport services, and attractions—to verify compliance with applicable tourism legislation, permit conditions, and sector-specific regulations. Verify the presence of required licences, grading certifications, hygiene and safety standards, and other compliance measures during inspections. Carry out registration and routine inspections according to the requirements set out in the Registration Regulations, ensuring all providers meet the laid down legal criteria. Ensure that all tourism service providers comply with the legal requirements specified by the relevant Acts, including proactively identifying unregistered providers within designated geographical areas. Collect and record inspection data for updating both the Tourism Database and manual filing systems accurately and timely. Develop a list of tourist attractions within specific regions and inspect them regularly to ensure cleanliness and maintenance.

Enforcement of Tourism Laws and Regulations: Enforce the provisions of the Tourism Act, Consumer Protection Act, and relevant provincial or municipal tourism by-laws to ensure lawful operation of tourism businesses. Issue formal notices of non-compliance to tourism operators when violations are identified and actively follow up to confirm that corrective actions are implemented within prescribed timeframes. Escalate serious or repeated violations to the appropriate legal or enforcement authorities for further investigation, prosecution, or other regulatory actions as necessary.

Education and Awareness: Educate tourism operators and industry stakeholders on regulatory requirements, licensing procedures, and quality assurance standards to promote compliance and sector professionalism. Conduct targeted outreach sessions, especially for emerging and rural tourism businesses, to guide them on how to meet compliance expectations and licensing criteria. Advise the industry on minimum registration requirements and the criteria applicable to different classes of accommodation establishments and regulated businesses. Provide applicants with clear oral and written feedback on developmental needs, helping them improve service quality to meet the standards prescribed by the Act. Explain the objectives, purposes, and potential consequences of follow-up inspections or assessments to tourism operators. Offer advisory support on quality improvements and other relevant issues aimed at maintaining or enhancing service standards within the tourism sector.

Investigations Consumer Complaints: Investigate complaints received from tourists, community members, or industry stakeholders concerning misconduct, unsafe practices, or illegal operations within the tourism sector. Collect and document evidence by interviewing relevant parties, inspecting premises, and reviewing applicable records. Prepare comprehensive investigation reports detailing findings and provide recommendations for corrective or enforcement actions.

Manage relationships with customer base: Collect relevant information from tourism service providers for marketing purposes or internal use, ensuring that legal and regulatory requirements are consistently met across the industry—particularly in cases where applicants may dispute the inspector’s recommendations or evaluations. Collaborate closely with tourism authorities, law enforcement, licensing bodies, environmental inspectors, and municipal officials during joint or multi-disciplinary inspections to ensure coordinated compliance enforcement. Act as a representative of the compliance unit at community forums, regulatory meetings, or other stakeholder gatherings as required, fostering positive relationships and facilitating communication between the NTB and industry stakeholders.

Conduct Investigations: Conduct investigations at any accommodation establishment or regulated business without a search warrant, when there are reasonable grounds to believe that the business operates without registration under the Act.  Apply for a search warrant from the High Court judge or magistrate to investigate private homes suspected of operating as accommodation establishments or regulated businesses without registration. Lay charges with the Police if investigations establish that an accommodation establishment or regulated business is operating illegally under the Act.  Attend court proceedings related to offenders who are being tried for contraventions of the Act, providing evidence and testimony as required.

Reporting and Documentation: Maintain accurate and up-to-date inspection records, compliance databases, and case files to ensure all regulatory activities are well documented. Prepare detailed inspection, investigation, and progress reports for submission to supervisors and relevant departments, ensuring timely updates to the NTB records. Compile inspection reports using the prescribed formats, including obtaining necessary signatures (e.g., from business owners), to maintain official documentation standards. Draft formal response letters and communications related to inspections and investigations conducted.

Key Qualifications and Experience Required:

A Bachelor’s degree (NQF Level 7) in Hospitality or Tourism.

Key Experience:

Five (5) years’ experience in the Tourism Industry.

Special Requirements:

• Familiarisation with Namibia and its tourism product.
• Criminal Procedures Act
• Namibia Tourism Board Act
• Namibia Tourism Board Regulations

Application procedure:

Electronic applications accompanied by a comprehensive curriculum vitae (CV), together with certified copies of identity documents and qualifications, must be submitted via the MCI direct & NIEIS platform.

https://jobs.mcidirecthire.com/AvailableVacancies?Text=namibia+tourism+board&Location=

No email applications will be accepted

Please note that only shortlisted candidates will be contacted. If no response is received within three (3) weeks of the closing date, applicants should consider their application as unsuccessful.

Enquiries:

Human Resources Department

Work: +264612906010

Email: hr@namibiatourism.com.na

Note: Only shortlisted candidates will be notified, and no documents will be returned.

CLOSING DATE: Wednesday, 4^th February 2026