Manager: Tourism Industry Standards

The Namibia Tourism Board (NTB) was established by the Act of Parliament, Act 21 of 2000. Its main objectives are to market Namibia as a preferred destination and to regulate the tourism industry. 

NTB is an equal opportunity employer and invites competent and suitable qualified candidates to apply for the position of Manager: Tourism Industry Standards.

Manager: Tourism Industry Standards

(Head Office, Windhoek)

Job Grade – Paterson Band D

JOB SCOPE

The Manager: Tourism Standards is responsible for leading, managing, and coordinating the implementation of national tourism standards, and regulatory compliance. This role ensures that all tourism establishments and services comply with relevant legislation, uphold national quality benchmarks, and contribute to the sustainable development of Namibia’s tourism sector. The incumbent provides strategic oversight to the inspection and ensures alignment with NTB’s regulatory, developmental, and customer service objectives.

Main responsibilities & performance areas

Strategic Oversight and Leadership: Lead the development and implementation of national tourism standards, inspection frameworks, and certification schemes. Provide leadership and supervision to Senior Inspectors, ensuring effective execution of inspection and compliance. Coordinate strategic planning and goal setting for the Tourism Standards Unit in alignment with NTB’s national objectives. Act as the primary advisor to the COO on matters related to compliance and enforcement.

Operational Oversight: Oversee the execution of compliance inspections, enforcement actions, and registration processes across all tourism categories. Ensure consistent enforcement of the Tourism Act, local bylaws, and other applicable legislation. Review inspection and investigation reports submitted by Senior Inspectors and guide follow-up actions. Ensure proper escalation and resolution of non-compliance cases and illegal operations through coordination with legal and enforcement bodies. 

Enterprise Development and Sector Support: Collaborate with the Manager Quality Assurance to design and implement tourism product development initiatives, particularly for emerging and community-based tourism enterprises. Collaborate with the Manager Quality Assurance to oversee training and capacity-building programs to strengthen service delivery and business performance in the tourism sector. Collaborate with the Manager Quality Assurance to promote inclusive tourism growth by supporting diversification of tourism offerings across regions.

Stakeholder Engagement and Representation: Build and maintain strategic partnerships with government, private sector, NGOs, and community groups. Represent NTB in high-level stakeholder engagements, forums, policy consultations, and media engagements. Coordinate with Corporate Communications and relevant units on NTB’s promotional and educational initiatives, including the Tourism Awards Programme.

Project and Resource Management: Oversee planning, budgeting, and resource allocation for the Tourism Standards Unit.  Monitor and report on the progress and impact of development initiatives and compliance programs. Ensure proper documentation, reporting, and data-driven decision-making through research, analysis, and performance monitoring. 

Team Management and Staff Development: Mentor and manage Senior Inspectors, providing performance feedback, professional development support, and operational guidance. Foster a performance-driven and collaborative team culture across the unit.  Identify training needs and implement development plans to build team capacity.

Key Qualifications and Experience Required:

Key Qualifications:

Bachelor’s degree (NQF Level 7+) in Law, or a related field.

A postgraduate qualification or certification in quality management or standards development is an added advantage Valid professional driver’s license (e.g., Class B, C, or D depending on vehicle type).

Key Experience:

Minimum of 8–10 years of experience in tourism or hospitality with at least 5 years in a management role. Solid understanding of service excellence standards, and tourism regulatory frameworks in Namibia

Essential Requirements

• Regulatory enforcement and interpretation
• Stakeholder engagement and communication
• Team leadership and performance management
• Analytical and report writing skills
• Excellent communication, negotiation, and interpersonal abilities to work across public and private sectors.
• Strategic thinking and analytical skills for policy development and project planning.
• Project management experience from concept to evaluation.
• Cultural sensitivity, community-oriented mindset, and fluency in English.

Additional Skills:

• Strong knowledge of Namibian tourism legislation, regulatory frameworks, and industry dynamics.
• Proven leadership and stakeholder management skills.
• Experience in project and budget management.

Electronic applications, accompanied by a comprehensive curriculum vitae (CV) and encrypted certified copies of identity documents and qualifications, must be submitted via the mentioned platform.

https://jobs.mcidirecthire.com/AvailableVacancies?Text=namibia+tourism+board&Location=

No email applications will be accepted

Please note that only shortlisted candidates will be contacted. If no response is received within three (3) weeks of the closing date, applicants should consider their application as unsuccessful.

Enquiries:

Human Resources Department

Work: +264612906010

Note: Only shortlisted candidates will be notified, and no documents will be returned.

CLOSING DATE: Wednesday, 16^th February 2026