Manager Quality Assurance

The Namibia Tourism Board (NTB) was established by the Act of Parliament, Act 21 of 2000. Its main objectives are to market Namibia as a preferred destination and to regulate the tourism industry.

NTB is an equal opportunity employer and invites competent and suitable qualified candidates to apply for the position of Manager Quality Assurance.

Manager Quality Assurance

(Windhoek/Head Office)

Paterson Job Grade D Band

JOB SCOPE

To lead and manage the implementation of quality assurance systems and regulatory compliance for Namibia’s tourism sector in alignment with the NTB Act. The role ensures that tourism establishments and services meet defined standards, thereby enhancing Namibia’s competitiveness as a quality destination. 

Main responsibilities & performance areas

Quality Assurance Strategy & Implementation: Lead the development, implementation, and continuous improvement of NTB’s Quality Assurance (QA) framework, including star grading schemes and regulatory guidelines, in line with the Namibia Tourism Board Act. Ensure alignment with national tourism policies and international standards (e.g. UNWTO, SADC). Oversee assessment and monitoring processes to ensure regulatory consistency and industry compliance.  Provide advisory support through the Inspectorate, promote Namibia as a quality destination, and enforce legal provisions for non-compliant operators. Ensure quality data management and represent NTB on relevant regulatory committees.

Training and Industry Capacity Building: Coordinate and implement tourism-related training initiatives in collaboration with institutions to enhance quality standards and operational capacity among emerging enterprises. Deliver targeted training on regulatory requirements, assess training effectiveness, and provide advisory support to stakeholders. Conduct impact evaluations, compile data-driven reports for senior management decision-making, and maintain a comprehensive database of all stakeholder training activities. Liaise with institutions to design and roll out tourism quality-related training (e.g. Welcome Host Programmes, SMME development).

Stakeholder Engagement & Communication: Foster strong relationships with tourism operators, industry bodies, and relevant stakeholders to promote and support quality assurance initiatives. Coordinate awareness campaigns through digital and print platforms, provide clear communication on NTB schemes. Oversee the implementation of recognition programmes such as the Tourism Excellence Awards. Facilitate stakeholder participation in emerging entrepreneur programmes, gather and analyze customer feedback, and collaborate with Communications to enhance visibility and credibility of NTB’s quality assurance efforts. Engage tourism operators, industry bodies, and relevant authorities to support implementation of quality initiatives.

Regulatory Compliance & Enforcement: Administer and enforce star grading, and compliance regulations in line with the NTB Act. Lead inspections of Quality Assurance Assessors and facilities to assess compliance with quality standards. Coordinate legal enforcement procedures for non-compliant entities in collaboration with internal and external stakeholders.

Data Management, Reporting and Research: Maintain a database of registered, licensed, and graded establishments. Collect and analyze industry feedback to improve NTB quality systems. Prepare periodic reports on sector compliance, trends, and challenges for Executive Management and the Board.

Grading and Certification Systems: Oversee the administration of grading and certification processes, ensuring consistent application of standards across all tourism enterprises. Promote voluntary quality schemes and recognition programmes to elevate service excellence. Maintain transparency and accuracy in all certification records. Contribute to strategic and operational planning, budgeting, and reporting. Support the development of annual work plans, revenue targets, and procurement administration to enhance the effectiveness of quality assurance and capacity-building initiatives. Promote adoption of quality improvement schemes and industry-wide recognition programmes. Ensure accuracy and transparency in certification procedures and records.

Key Qualifications and Experience Required:

Bachelor’s Degree in Tourism Management, Quality Management, Business Administration, or a related field (NQF Level 7).

Postgraduate qualification (above NQF 7) shall be an added advantage

Key Experience:

 At least 5–8 years of relevant experience in tourism regulation, quality standards, or industry compliance.

Minimum 3 years in a supervisory or managerial role.

Special Requirements:

Quality assurance frameworks and compliance inspection procedures.

Familiarity with grading and licensing practices for tourism establishments.

Legal and regulatory knowledge of tourism policies.

Project planning, policy development, and reporting. Valid Code B Driver’s License.

Application procedure:

Electronic applications accompanied by a comprehensive curriculum vitae (CV), together with certified copies of identity documents and qualifications, must be submitted via the MCI direct platform.  

https://jobs.mcidirecthire.com/AvailableVacancies?Text=namibia+tourism+board&Location=

No email applications will be accepted

Please note that only shortlisted candidates will be contacted. If no response is received within three (3) weeks of the closing date, applicants should consider their application as unsuccessful.

Enquiries:

Human Resources Department

Work: +264612906010

Note: Only shortlisted candidates will be notified, and no documents will be returned.

CLOSING DATE: Wednesday, 16^th February 2026