Licensing Officers x2

The Namibia Tourism Board (NTB) was established by the Act of Parliament, Act 21 of 2000. Its main objectives are to market Namibia as a preferred destination and to regulate the tourism industry.

NTB is an equal opportunity employer and invites competent and suitable qualified candidates to apply for the position of Licensing Officers.

Licensing Officers x2

(Windhoek & Swakopmund Office)

Paterson Job Grade B2 

 JOB SCOPE

 The Licensing Officer is responsible for the effective administration, evaluation, and enforcement of tourism licensing requirements in accordance with national tourism legislation and regulatory frameworks. The role ensures that tourism establishments operate legally, ethically, and in compliance with national quality and safety standards—contributing to tourist protection and the formalisation and professionalisation of the tourism sector. This position is pivotal in managing the end-to-end licensing and registration processes, maintaining accurate records, and delivering high-quality customer service to applicants. The Licensing Officer also supports the continuous improvement of licensing procedures, aligning with the National Tourism Board’s (NTB) regulatory mandate and commitment to excellent service.

 Main responsibilities & performance areas 

Receipting – Cash, Cheques, Debit And Credit Card Payments: Accurately receive and process payments made via cash, debit, and credit card, ensuring the amount tendered matches the minimum amount due. Inspect and verify the authenticity of cash notes using a money detector to prevent the acceptance of counterfeit currency. Address discrepancies or issues related to payments by engaging with customers and referring to the appropriate department or section for resolution when necessary. Maintain continuity of operations during system downtime by issuing manual receipts and updating the electronic system once functionality is restored, ensuring all electronic receipts are properly linked to the corresponding manual entries. Process various payment-related documents including levy return forms, levy payments, new registrations, and application fees. Issue official receipts to customers promptly, maintaining a professional and courteous service standard.

Licensing Administration: Receive, process, and evaluate applications for tourism operating licences across various categories, including accommodation providers, tour operators, guides, and transport service providers. Verify the completeness and validity of supporting documents such as business registration certificates, tax compliance documents, insurance policies, safety clearances, and professional qualifications. Approve and issue licences to applicants who meet all regulatory and eligibility requirements. Maintain accurate and up-to-date records of all licensed tourism entities within the NTB’s licensing database, ensuring data integrity and easy retrieval for reporting and compliance monitoring.

End of day banking & Reconciliations: Generate and print end-of-day balancing reports, detailing receipting sequences and payment methods used throughout the day.  Balance physical cash and other payment instruments against theoretical totals shown in the system reports. Reconcile all actual payments received—including cash, electronic funds transfers (EFTs), and cheques—against the day’s report, identifying and resolving any discrepancies. Correctly allocate each payment to its respective method (cash, cheque, or EFT) and compile a summary report of the day’s receipts for review and verification by a superior. Attach any cancelled receipts due to incorrect entries to the cashier summary and submit for authorisation by the designated supervisor.

Banking & Cash handling: Generate and print end-of-day balancing reports, detailing receipting sequences and payment methods used throughout the day. Balance physical cash and other payment instruments against theoretical totals shown in the system reports. Reconcile all actual payments received—including cash, electronic funds transfers (EFTs), and cheques—against the day’s report, identifying and resolving any discrepancies. Correctly allocate each payment to its respective method (cash, cheque, or EFT) and compile a summary report of the day’s receipts for review and verification by a superior. Attach any cancelled receipts due to incorrect entries to the cashier summary and submit for authorisation by the designated supervisor.

Registrations: Screen incoming application forms to ensure completeness and initial eligibility. Accurately capture applicant information and details into the licensing system or relevant database. Respond to enquiries from tourism businesses regarding application requirements, status updates, and general guidance. Print official licensing certificates and registration discs for approved applicants in a timely and accurate manner.

Compliance Monitoring: Notify tourism enterprises when their licence certificates and discs are ready for collection. Monitor the validity of issued licences and proactively alert operators of upcoming expirations or renewal deadlines. Conduct follow-ups on conditional licences to ensure that outstanding requirements are fulfilled within the specified timeframe. Identify and flag unlicensed or non-compliant operators for further investigation or regulatory enforcement. Provide clear guidance to tourism businesses on licensing procedures, documentation requirements, and ongoing compliance obligations. Offer targeted support to emerging and rural tourism entrepreneurs to help them understand and meet licensing criteria. Liaise with other relevant government departments—such as environmental, transport, and safety authorities—to align and coordinate cross-cutting regulatory requirements for licensing.

Policy & Standards implementation: Keep up to date with changes in relevant laws and regulations affecting tourism licensing. Support the review and updating of internal licensing policies and procedures to ensure continued legal compliance and operational effectiveness. Contribute to stakeholder consultations and discussions on proposed legislative or regulatory changes affecting the tourism sector.

Ensure that all licensing activities are fully aligned with applicable national legislation and regulatory frameworks, including:

• National Tourism Act
• Local bylaws and tourism regulations
• Health and safety regulations
• Quality assurance and grading criteria
• Companies Act
• Road Traffic and Transport Act

Administration: File and organize all incoming documents daily, including levy returns, payments, new registrations, applications, receipts, and open customer files. Maintain a structured and accurate filing system (physical and/or digital) to ensure easy retrieval of customer records and documentation. Update customer information in the system as required to reflect any changes in business details or status. Answer customer enquiries related to levy returns, payments, registrations, applications, and receipts, and reroute more complex queries or calls to appropriate supervisors. Operate standard office equipment, including photocopiers, scanners, and mailing machines. Coordinate with the IT department to resolve basic computer or system issues. Prepare and submit weekly and monthly reports on licensing activities and operational performance. Maintain an up-to-date, searchable registry of all licensed tourism operators. Generate regular reports on licensing statistics, trends, challenges, and potential areas for policy or procedural improvements. Support the design, testing, and implementation of digital platforms or online tools that streamline licensing processes and improve customer accessibility.

Key Qualifications and Experience Required:

Key Qualifications:

Grade 12 (NQF level 4)

A Diploma or bachelor’s degree in Tourism Management, Public Administration, Business Administration, Law, or a related field. Is an added advantage

Key Experience:

At least 3–5 years of experience in licensing, compliance, or regulatory administration, preferably in the public sector or tourism industry.

Essential Requirements

• Knowledge of national tourism laws, licensing procedures, and the formalisation of businesses.
• Experience working with administrative systems or licensing databases is advantageous.
• Computer literacy

Application procedure:

Electronic applications accompanied by a comprehensive curriculum vitae (CV), together with certified copies of identity documents and qualifications, must be submitted via the MCI direct platform.

https://jobs.mcidirecthire.com/AvailableVacancies?Text=namibia+tourism+board&Location=

No email applications will be accepted

Please note that only shortlisted candidates will be contacted. If no response is received within three (3) weeks of the closing date, applicants should consider their application as unsuccessful. 

Please Note: 

The employer reserves the right to place the successful candidate at any of its duty stations, as operationally required. By applying for this position, applicants acknowledge and accept this condition of placement.

Enquiries:

Human Resources Department

Work: +264612906010 

Note: Only shortlisted candidates will be notified, and no documents will be returned.

CLOSING DATE: Wednesday, 16^th February 2026