IT Technician

The Namibia Tourism Board (NTB) was established by the Act of Parliament, Act 21 of 2000. Its main objectives are to market Namibia as a preferred destination and to regulate the tourism industry. 

NTB is an equal opportunity employer and invites competent and suitable qualified candidates to apply for the position of IT Technician. 

IT Technician

(Windhoek/Head Office)

Paterson Job Grade B Band

JOB SCOPE

The IT Technician is the first line of defence for IT support in NTB.  The role is responsible to deliver hands‑on support, from installing and configuring devices to resolving software, hardware, printing, and connectivity issues. The incumbent works closely with end-users across teams, ensure accurate ticket logging, and escalate when needed. Your mix of people skills and technical know-how helps power everyday operation. 

Main responsibilities & performance areas

User Support & Troubleshooting: Respond to calls, chats, emails, or walk-ups; log and resolve tickets via remote or onsite support. Triage hardware/software issues (PC, Mac, mobile devices, printers, VPNs, Wi-Fi). Escalate complex issues to Tier 2/Systems teams when required. 

System Setup & Maintenance: Provision and configure workstations, mobile devices, printers, and peripherals using standard images and scripts. Apply patches, antivirus updates, and system upgrades per schedule. Maintain inventory records and asset tracking.

Network & Infrastructure Assistance: Support LAN/Wi-Fi connectivity issues, handle DHCP/DNS resets, manage cabling and printer sharing. Conduct basic network testing (speed, ping, traceroute) as needed.

Security & Compliance: Ensure devices comply with security policies and data protection standards. Enforce password policies, and antivirus tools. Assist with audits and incident mitigation as needed

Documentation & Training: Maintain knowledge base articles and standard operating procedures. Train users on software applications and IT tools. Conduct orientation for new employee  

Key Qualifications and Experience Required: 

Certificate or diploma required or equivalent. In information technology or related field preferred. CompTIA A+ strongly preferred; Network+, Microsoft Modern Desktop Admin (or equivalent IT support credential) is an advantage

Key Experience:

1 – 3 years in a similar position

Special Requirements:

• Comfortable across Windows, Mac, (basic Linux if possible); including OS installation and software deployment.
• Familiar with helpdesk platforms (Jira, ServiceNow, Fresh service), remote-access tools, and asset systems.
• Confident setting up users in Active Directory, M365/Azure AD

Application procedure:

Electronic applications accompanied by a comprehensive curriculum vitae (CV), together with certified copies of identity documents and qualifications, must be submitted via the MCI direct & NIEIS platform.

https://jobs.mcidirecthire.com/AvailableVacancies?Text=namibia+tourism+board&Location=

No email applications will be accepted 

Please note that only shortlisted candidates will be contacted. If no response is received within three (3) weeks of the closing date, applicants should consider their application as unsuccessful.

Enquiries:

Human Resources Department

Work: +264612906026

Email: hr@namibiatourism.com.na

Note: Only shortlisted candidates will be notified, and no documents will be returned. 

CLOSING DATE: Wednesday, 4^th February 2026